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Job Summary

We are seeking an experienced Operations Manager (Independent Contractor) to coordinate projects, streamline operations, and oversee critical initiatives across multiple fintech brands. This engagement is fully remote and highly autonomous, best suited for someone who thrives on problem-solving, coordination, and implementing processes that drive efficiency.

Key Responsibilities

Project & Operations Management:

• Research, plan, break down, and delegate project tasks to ensure smooth execution.
• Monitor progress and provide regular updates to leadership.
• Maintain consistency across operational workflows and implement process improvements. 

Team Collaboration:

• Host weekly one-on-one calls with contractors to review progress, assign tasks, and address challenges.
• Foster accountability, alignment, and strong communication across teams.

Offers & Promotions:

Internal Setup

• Inform staff via Slack announcements.
• Create SOPs for internal workflows.
• Set up and manage required coupon codes.
• Collaborate with the development team on promo setup, testing, QA, and meetings.
  

   
Content & Creative

• Add offers to the website, Announcement Board, and email campaigns.
  
• Coordinate with Design & Marketing for images, social posts, and proof emails.
• Coordinate with Risk & Compliance for PPT creation and proofing.
• Supply approved creatives to the affiliate team for distribution.

Affiliate & Sales Support

• Oversee affiliate promotions, giveaways, and weekly QA.
• Review affiliate reports and ensure accuracy of promo details in emails and dashboards.
• Work with the affiliate team to drive business growth through campaigns.

Promotion & Visibility

• Manage offer postings across social platforms (X, Instagram).
• Add image banners to website popups and inner pages.
• Oversee promotional strategy from a top-level perspective — provide direction, details, and QA for smooth execution by the Webinar Manager (Pete).

Webinar Management:

• Oversee webinar planning and execution at the strategic level.
• Approve and proof marketing content, links, discount codes, and post-event promotions.
• Ensure webinar-related tasks in Asana are properly assigned, tracked, and completed.
• Provide the CRM & Events Manager with information and QA for smooth execution.

Customer Support Oversight:

• Support oversight of Zendesk operations to ensure prompt, high-quality responses.
• Partner with the Compliance Manager to review escalations and maintain consistent standards.

Billing & Financial Oversight:

• Manage rebates, refunds, trial extensions, and receipt accuracy.
• Oversee chargeback management, including tracking and follow-up.
• Conduct B2B billing reviews and QA — checking partner invoices, confirming internal details, and ensuring billing accuracy.
• Collaborate with leadership and compliance to validate financial workflows.

Sales Oversight:

• Oversee all sales efforts across the company from start to finish.
• Work with the C-level team to align on new initiatives and promotional strategies.
• Track, review, and report on sales performance to determine which efforts should be scaled, repeated, or adjusted.

Weekly Meetings:

• Prepare agendas, facilitate discussions, and follow up on action items to ensure accountability and progress.

Qualifications

Required:

• Demonstrated success in operations, project management, or similar contractor engagements (fintech background preferred).
• Excellent organizational and multitasking skills.
• Strong communication and leadership for managing distributed teams.
• Proficiency with Asana, Zendesk, Zoom, Slack, and email marketing platforms.
• Fluency in English with strong attention to detail.
• Ability to self-manage, take ownership, and consistently deliver results.

Preferred:

• Familiarity with WooCommerce, Infusionsoft/KEAP, or similar CRMs.
• Experience managing webinars or virtual events.
• Background in affiliate and marketing operations.
• Knowledge of financial markets, prop trading firms, and trading platforms.

Work Environment & Expectations

• Fully remote engagement.
• Must maintain at least 5 hours of overlap with U.S. Eastern Time (9 AM – 5 PM ET).
• High responsiveness, accountability, and ability to adapt to shifting priorities.
• Expected availability of 8–10 hours per day (with flexibility during peak periods).

Technical Requirements

• Reliable high-performance computer.
• Stable, high-speed internet.
• Quiet, professional home office setup.

Mindset & Approach

• Proactive problem-solver who takes ownership.
• Solution-oriented and calm under pressure.
• Self-disciplined, independent, and consistent in follow-through.
• Positive, collaborative, and team-focused mindset.

Why Choose Us?

• Receive consistent monthly payments for services provided.
• Flexibility to set your own schedule while aligning with project needs.
• Access to innovative trading technology and educational resources.
• Opportunities to expand your services and enhance your professional portfolio within a thriving fintech network.
• Collaborate with a diverse, global team of independent professionals in a supportive and engaging remote setting.

Application Process

Please email your resume to hr@propshoptrader.com with the subject line:
NOW HIRING: PST – Operations Manager.

Along with your resume, include short answers to the following:

1. Are you comfortable working remotely using your own equipment?
2. Are you available to engage as an independent contractor (not as an employee)?
3. Can you accommodate U.S. Eastern Time hours?
4. How many years of trading experience do you have?
5. What trading platforms/prop firms have you worked with, and what type of trading have you done?
6. How many years of operations/project management experience do you have?
7. Share an example of how you optimized a process to reduce errors or manual work.
8. What is your experience with webinars, email sequences, banners, and follow-up campaigns?
9. Provide an example that demonstrates how organized and responsive you are.
10. Share one reason why we should choose you over other applicants.

Note: Using AI tools like ChatGPT for formatting or drafting is fine, but we value genuine, personal responses over generic copy. Keep it real and concise.