My internet connection went down, what can I do to close out trades?

In the event of technical difficulties or platform issues that prevent you from closing positions, here are recommended steps to ensure you can manage trades effectively:

1. Backup Solutions

• Mobile Access: It’s advisable to have a mobile solution (such as a cell phone app) available as a backup to avoid being impacted by power or internet outages.
• Primary & Backup Platforms: We require traders to keep both their primary trading platform (e.g., Tickblaze) and Rithmic RTrader Pro open at all times. Rithmic acts as a backup infrastructure, allowing you to close trades if your main platform encounters issues.

2. Closing Positions in Rithmic RTrader Pro

If you still have access to Rithmic RTrader Pro, follow these steps to close positions:

• Login to Rithmic rTrader Pro using your PropShopTrader credentials:
  • User ID: Your PropShopTrader Username
  • Password: Your PropShopTrader Password
  • System: PropShopTrader
  • Gateway: Chicago Area (or any location near to your geographic location)
• View Positions:
  • Launch the Positions app from the left-hand panel.
    
  • In the Accounts dropdown, select ALL to view all positions, or choose a specific account if needed.

• Close Positions:
  • Open positions will be highlighted in red. Click the red “X” next to any position to close it.

Important Reminders

• Trader Responsibility: Managing technical issues, monitoring accounts, and closing trades in emergencies is the trader’s sole responsibility.
• Support Limitations: Our support team cannot assist with closing trades, adjusting accounts, or issuing credits for technical issues. This policy is outlined in our terms of service, disclaimers, and service contracts.
• Preparation: To prepare for potential disruptions (e.g., platform crashes or outages), keep a backup power supply and both platforms open, and familiarize yourself with Rithmic.

Note: For full details, please review our Terms and Conditions on our website and ensure you’ve understood these terms, as agreed upon during account setup.